Hardly ever I repeat never ever will I select American Airways. Again.Fully unprofessional staff members from the ticket agent to flight attendants. Each of the jokes I've read over it getting a †cattle hauler †airline is unfortunately accurate in my current encounter.really unfortunate.
There was no gate Prepared for us and we waited a hour prior to a person was All set. Which was not what we anticipated.
Once i received to your complimentary lodge that American set up for me, I called 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were accessible on USAIR. She explained to me there were no open seats on any from the early USAIR flights. I used to be on the internet and could see that there were available flights. I truly booked a flight to confirm it to her.
I am sorry to express that our knowledge with the AA counter in Newark was less than stellar – Of The 2 buyer service reps on the counter assisting passengers checking in, a single devoted her time for you to ONLY First-class travellers, and another woman seemed to do as minor as possible – far too fast paced stressing about what Everybody else was undertaking – all other than what she might be accomplishing! As the line grew for a longer time, the significantly less fascinated she became, and her Mindset was horrific – It took us significantly less time to get for the Airport than it did standing in line to check in! (more than an hour with only four individuals in front of us). By the time we stepped up for the counter – a different consultant bought on board – we needed to “tranquil ourselves down†– you can imagine how another forty or so people today started to experience powering us! As you continuously strive to tell us, you “care†with regards to the passenger, which unique could use a little Frame of mind adjustment – or locate her Yet another place!
I'm creating to precise my disappointment with my recent excursion. I manufactured arrangements through American Airlines in order that I could use my factors and I used to be pleased with that. I obtained a great selling price. On account of an unexpected and unlucky security breach at Albany Airport my flight to Norfolk was delayed two hrs. We rebooked to Newport Information in lieu of Norfolk to receive there at an honest hour. Our baggage on the other hand went to Norfolk. We rented an auto and picked our luggage.Within the return flight and checked our baggage and afterwards got an e mail from YOU telling us of a hold off and determined by the information YOU furnished we rebooked to some afterwards flight.
Once we finally been given an e-mail reaction from American Airlines, the entire reaction time was somewhere around one hour. Though we waited one hour, we did acquire numerous responses to our First concern:
I used to be distressed because of the function — I had prescription drugs in that baggage, and was most nervous about acquiring it shipped.
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If I'm able to do this, why can’t do that? Here’s a suggestion. Since the brokers can't see USAIR, Why don't you provide them with use of the internet to allow them to see offered USAIR flights? There were various USAIR flights that could have cared for at the very least 50 % of the folks who required to flights.
Due to a spouse and children hardship, we've been not able to make our vacation as previously prepared and needed to cancel our reservations. We spoke to your representative at American Airways and defined the situation to her, and she or he advised that we Make contact with you.
To begin with, significant thanks and shout out for your Cust Svc rep Laura. She is quite pleasant and was capable to address my trouble rapidly. It is best to truly feel very lucky to acquire her being an worker.
after arrival at airport I had been educated which the flights had been overbooked and I could get to Dallas the subsequent early morning although not to Las Vegas.
Luis not simply obtained us on a flight but update to firstclass. This was a large take care of for us. The flight number was AA2386 just in case I spelled Luis’s last title Erroneous.
Hi, I needed to adjust this reservation, I booked this flight, I this content purchased insurance policy, I’m needing to go visit my mother who may have terminal brain most cancers, I’ve been flying American The entire time and energy to get to see her. I are actually getting insurance policies each time, which time, My husband is snowed in and will’t appear dwelling in time and energy to appear immediately after my Youngsters so I can depart. I happen to be to the phone now for over one hour wanting to transform or get anything going with my flight with Certainly no results and the journey insurance policy you supply and promote as will not address such a vacation modify emergency (!